Help with using Soihtu

How do I link my child's device to the family?

Open the child's details in the app and ask for a linking code. Install Soihtu on the child's device, choose to join the family and enter the code. The code can be used only once, and it expires after a set time. You can ask for a new code if you need one.

How many pages can I add to one set of exam material?

You can add at most 40 pages to one set of exam material. You can add to the material later by opening the test and choosing to add pages.

What do I do if a question is wrong or unclear?

The AI can make mistakes. You can generate the questions for a test again. If the mistake keeps happening or you notice inappropriate content, send us an email and tell us which subject and which question it concerns.

What happens when the trial ends?

Your child can still practise the tests already created. Creating new tests requires a subscription. The trial can be used only once per email address; deleting an account and creating a new one does not start the trial again.

How do I cancel my subscription?

Open Settings on your iPhone, tap your name and choose Subscriptions → Soihtu. The subscription is cancelled in your Apple account settings. You can use the service until the end of the period you have already paid for. Any refund can be claimed from Apple at reportaproblem.apple.com.

How do I delete my account?

In the app, choose Asetukset → Tunnus → Poista tunnus (Settings → Account → Delete account) and confirm the deletion as instructed.

• If you are the only adult in the family, the children's profiles, the tests, the exam material images and the practice history are deleted too.
• If there is another adult in the family, only your own data is deleted.
• The deletion cannot be undone.

Cancel any subscription separately in your Apple account settings. Deleting your account does not end the subscription. If you cannot sign in to the app, ask for the deletion by email from the address you created the account with.

I've forgotten my password. What do I do?

On the sign-in screen, choose ”Unohtuiko salasana?” (Forgotten your password?). You'll get an email with a link for setting a new password. Open the link on your phone. If the message doesn't appear, check your spam folder too.

Does my child see prices or payment details?

No. The child's view shows no prices, no subscriptions and no ads. Anything to do with paying is visible only to the adult.

Can a family have two adults?

Yes. You can invite another adult to the family by email. They see the same children, tests and practice data. The subscription is per family.

What data is collected about my child?

The child's profile stores the name or nickname and the year group you give, along with the data relating to practice. All the data processed is described in more detail in the privacy notice.